The Psychology of Case Management
What is psychologically-informed case management?

What is psychologically-informed case management?

April 27, 2022

In this weeks episode, Shabnam shares what case management actually is, and why Psychworks Associates are so unique. 

Dealing with stuckness using NLP with Sharon Richards-Glover, Master Coach at Levante Coaching Services

Dealing with stuckness using NLP with Sharon Richards-Glover, Master Coach at Levante Coaching Services

April 22, 2022

In this weeks episode, Shabnam is joined by Sharon Richards-Glover, who is the founder of Levante coaching services to talk a little bit more about coaching, and specifically NLP.

Making Safeguarding Personal for Injured Clients with Linda Sayers, owner of Sayers Social Care Consultancy

Making Safeguarding Personal for Injured Clients with Linda Sayers, owner of Sayers Social Care Consultancy

April 15, 2022

In this weeks episode, we are joined by Linda Sayers, owner of Sayers Social Care Consultancy. Together, Linda and Shabnam discuss safeguarding in the personal injury world. 

Working with Muslim clients and colleagues during Ramadan

Working with Muslim clients and colleagues during Ramadan

April 1, 2022

In this weeks episode, Shabnam walks us through the month of Ramadan. She explains what this month means to Muslims, its religious significance, and crucially, what it could mean to you as a professional working with Muslim clients, their families, and colleagues.

The impact of client trauma as seen by solicitors with Laura Murphy, Senior Litigator at Leigh Day

The impact of client trauma as seen by solicitors with Laura Murphy, Senior Litigator at Leigh Day

March 25, 2022

In this week’s episode addresses the correlation between different work environments and roles relative to stress levels. Laura Murphy, who is a senior solicitor at Leigh Day taps into her own personal experiences resulting in some interesting findings and insights

Clinical competence in Personal Injury, with Chantel Brooks, Registered Nurse and Director of OBH Care

Clinical competence in Personal Injury, with Chantel Brooks, Registered Nurse and Director of OBH Care

March 11, 2022

This episode has been inspired by some of the CQC discussions around competent, safe and compliant care. Chantel Brooks is a passionate and skilled practitioner who will take us through a host of related issues, including working safely with clients and their families, care teams, implications for MDTs, agencies, clinical plans, training, record-keeping, CQC compliance, and alternative therapies and cultural practices.

Applying the Mental Capacity Act to a case, with Eleanor Tallon, Qualified Best Interest Assessor

Applying the Mental Capacity Act to a case, with Eleanor Tallon, Qualified Best Interest Assessor

March 4, 2022

Following last week's episode, where Eleanor Tallon took us on a guided tour of the Mental Capacity Act and its principles, in this episode Eleanor looks at the Act's application through a particular case study. We learn about the assessment of mental capacity, that this is not a constant, the experience of dealing with the client's family, best interest meetings, handling conflicts - and keeping sight of the client's human rights.

Mental Capacity Act in a nutshell: the theory, with Eleanor Tallon, Qualified Best Interest Assessor

Mental Capacity Act in a nutshell: the theory, with Eleanor Tallon, Qualified Best Interest Assessor

February 24, 2022

The ramifications of the Mental Capacity Act can be tricky to navigate, so we are lucky to be joined by an expert guide in Eleanor Tallon. In this first of two episodes she explains the background to Act and the principles that govern its application. Eleanor takes us through the concept of Best Interest, how to deal with family members when supporting decisions, the importance of record-keeping, safeguarding, cultural awareness... and much more besides.

Physio work with a twist with Heather McLellan, Director of Designed2Move

Physio work with a twist with Heather McLellan, Director of Designed2Move

February 10, 2022

Shabnam’s guest is a specialist in functional rehabilitation: helping people return to work, physical activity and daily functioning. Heather McLellan outlines the principles of this approach, its application with brain injury clients, and how to coordinate with other professionals and multidisciplinary teams in order to get the most out of the rehabilitation process.

The power of the MDT in making sense of client disengagement

The power of the MDT in making sense of client disengagement

January 27, 2022

This week's episode looks at sense-making in Personal Injury client work, and ways to do that:

  • legislative, emotional and dynamic aspects of sense-making
  • grief models that can frame the client's emotional presentation
  • how grief is a barrier to rehabilitation
  • how our relationship with our clients is a variable in sense-making
  • that our boundaries matter
  • and that advocating for our clients opens up systemic sense-making
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