The Psychology of Case Management
The power of the MDT in making sense of client disengagement

The power of the MDT in making sense of client disengagement

January 27, 2022

This week's episode looks at sense-making in Personal Injury client work, and ways to do that:

  • legislative, emotional and dynamic aspects of sense-making
  • grief models that can frame the client's emotional presentation
  • how grief is a barrier to rehabilitation
  • how our relationship with our clients is a variable in sense-making
  • that our boundaries matter
  • and that advocating for our clients opens up systemic sense-making
What guides your input in Personal Injury work?

What guides your input in Personal Injury work?

January 13, 2022

Shabnam gets Season Three of the podcast off to a fresh start with some reflections on the potential of psychological perspectives - and a formulation approach, in particular - for guiding and underpinning effective interventions in the field of Personal Injury.

Five ways to set yourself up well for 2022

Five ways to set yourself up well for 2022

December 16, 2021

In this last episode of Series Two of the podcast, Shabnam takes some time at the turn of the year to reflect, take stock, and offer some thoughts about getting off to a positive new start in January.

Tips on working effectively with serious injury solicitors, with Crystal Eaton of Slater+Gordon

Tips on working effectively with serious injury solicitors, with Crystal Eaton of Slater+Gordon

December 9, 2021

As the podcast’s first guest solicitor, Crystal Eaton brings a really interesting legal perspective: explaining what the personal injury process looks like from her point of view; combining financial and rehabilitation outcomes; the importance of the family, communication and information-sharing with those around the client. Crystal offers an insight into the legal process, and her tips for cultivating a successful relationship with the legal team – as well as how to cope on a personal level.

What does self-care really mean? With Dr Alice Nicholls, PsychWorks Associates

What does self-care really mean? With Dr Alice Nicholls, PsychWorks Associates

December 2, 2021

Today Dr Alice helps us to look again at self-care: questioning some common assumptions, and suggesting what genuinely looking after ourselves might look like. She looks at ideas including doing less, boundary-setting, kicking the dopamine cycle, mindfulness, listening to your body and managing stress. The result could certainly be ‘good enough’, more sustainable, and even increase our capacity to support those around us.

Coping as a Personal Injury professional at Christmas, with Marianne Trent, Good Thinking Psychological Services

Coping as a Personal Injury professional at Christmas, with Marianne Trent, Good Thinking Psychological Services

November 25, 2021

As we head towards December, Marianne Trent brings us some important seasonal reflections – because there can be a lot more to Christmas than tinsel and good cheer. It can be a time where injury and loss are accentuated, when people can find it hard to enjoy life and have fun without feeling guilty. Health professionals and carers also need some time off, and we all need to value and protect our own time and space. If we can be aware of the potential pitfalls in advance, thinking and planning ahead, it might help us - and clients and families - to enjoy the spirit of Christmas more.

Nice Guidelines on Pain, with Dr Devdeep Ahuja, Clinical Director of RTW Plus

Nice Guidelines on Pain, with Dr Devdeep Ahuja, Clinical Director of RTW Plus

November 18, 2021

Dr Dev is back, to discuss pain, and our understanding of it: challenging simplistic models, what the NICE guidelines say about pain and its management, and how to approach our personal injury clients’ experience of pain in an interdisciplinary way. He lets us know what we can do about pain - starting today!

How supervision can be helpful in Personal Injury work with Dr Alice Nicholls, PsychWorks Associates

How supervision can be helpful in Personal Injury work with Dr Alice Nicholls, PsychWorks Associates

November 11, 2021

Dr Alice Nicholls is back to share her experience of something that has come up many times on the podcast: supervision, and its value in Personal Injury work. She guides us towards best practice in establishing the necessary framework, including safeguarding, ground rules, boundaries and recording… and shares her top tips for effective, supportive supervision.

Working effectively with Support Workers, with Natalie McKenzie, Director of BIS Services

Working effectively with Support Workers, with Natalie McKenzie, Director of BIS Services

November 4, 2021

In today’s episode we hear from Natalie McKenzie from BIS Services, about the role and skills of trained Rehabilitation Assistants (RAs), who can provide valuable insights on clients, inform care team colleagues, and advocate on a client’s behalf. She offers us great tips and advice on supervision, fostering positive relationships, contracting, wellbeing, and dealing with discriminatory behaviour from clients.

Understanding and managing client spending habits

Understanding and managing client spending habits

October 28, 2021

Today Shabnam explores another side of ’retail therapy’ and what spending behaviours can tell us about our clients’ underlying motivations and needs. She suggests how psychological approaches such as Compassion-Focused Therapy can help perceive anxieties that may lie beneath the surface gratification, and offers tips for professionals working in the personal injury field.

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