Working effectively with Support Workers, with Natalie McKenzie, Director of BIS Services

In today’s episode we hear from Natalie McKenzie from BIS Services, about the role and skills of trained Rehabilitation Assistants (RAs), who can provide valuable insights on clients, inform care team colleagues, and advocate on a client’s behalf. She offers us great tips and advice on supervision, fostering positive relationships, contracting, wellbeing, and dealing with discriminatory behaviour from clients.